Appointments and Skype video services only, no walk-ins. Customers can expect to see plexiglass shields at each caseworker interview booth. Workstations and customer booths are sanitized between each interview, and hand sanitizer is readily available for use to ensure proper safety protocols. Face coverings are strongly recommended, and public work spaces will accommodate for social distancing.
As we adjust our customer lobbies and working spaces to support recommendations by public health officials, we ask for your patience and understanding as we safely transition in our office re-opening phase. Those feeling ill and experiencing flu-like symptoms, experiencing a fever coughing and sneezing, should not enter the building for everyone’s safety.
Lobby and Skype Appointments:
Branch locations (Riverside, Indio, and Blythe) are open for appointments only. No walk-ins are available at this time. If you would like to make an in-person or Skype Video appointment, please visit Reserve Appointment. (Skype Video appointments are video-teleconferencing between you and a Child Support Specialist)
We also want you to have confidence that we can assist you virtually anywhere, anytime by visiting our Live Chat option on our website. To activate our Live Chat, visit our website during regular business hours, and you can speak to a live agent to answer your child support questions.
Customer Connect is California Child Support’s online self-service portal, where you can see information about your child support case, set up notifications, and make or arrange appointments with a child support specialist. You can log in into your Customer Connect account and communicate directly with your caseworker for assistance.